Deskripsi Pekerjaan
Join our dynamic team at New Hostel Braga as a Front Office Attendant and become the welcoming face of our hospitality establishment. In this vital role, you'll be the first point of contact for guests, ensuring exceptional service experiences that reflect our commitment to excellence. You'll manage check-in/out procedures, handle guest inquiries with professionalism, and maintain a smooth workflow at the reception desk. This position offers an exciting opportunity to develop your customer service skills in a vibrant Bandung location while contributing to our reputation as a premier hostel destination. If you're passionate about creating memorable guest experiences and thrive in fast-paced environments, we invite you to apply.
Tanggung Jawab
- Manage guest check-in and check-out procedures efficiently
- Handle guest inquiries, requests, and complaints promptly
- Maintain accurate records of reservations and guest information
- Process payments and manage cash handling operations
- Coordinate with housekeeping and maintenance departments
- Ensure front desk area remains clean and organized
- Assist with marketing initiatives and promotional activities
- Report maintenance issues and operational concerns
Kualifikasi
- Previous experience in hospitality or customer service preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficiency in basic computer applications
- Ability to multitask in a fast-paced environment
- Professional appearance and courteous demeanor
- Basic cash handling experience
- Knowledge of local attractions and services