Deskripsi Pekerjaan
Join our dynamic team at PT Bondar Loyo Management as a Front Office Attendant in the heart of Kuta Selatan, Bali. This pivotal role is your opportunity to become the first point of contact for our valued guests, delivering exceptional service that creates memorable experiences. You'll manage check-in/check-out procedures, handle reservation systems with precision, and provide personalized recommendations to enhance our guests' stay. The ideal candidate thrives in fast-paced environments, possesses strong problem-solving skills, and maintains a professional demeanor under pressure. Enjoy competitive compensation while working in one of Bali's premier hospitality destinations. If you're passionate about creating positive guest interactions and contributing to our reputation for excellence, we invite you to apply and grow with us.
Tanggung Jawab
- Manage seamless guest check-in/check-out procedures using hotel management systems
- Handle reservation inquiries, modifications, and room assignments efficiently
- Provide accurate information about hotel facilities, local attractions, and transportation
- Process payments, manage cash handling, and reconcile daily transactions
- Coordinate with housekeeping and maintenance departments for guest requests
- Resolve guest complaints promptly while maintaining service excellence
- Maintain organized front desk operations and documentation
Kualifikasi
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency in hotel management software (e.g., Opera, Fidelio)
- Strong communication skills in English and Bahasa Indonesia
- Exceptional problem-solving and conflict resolution abilities
- Ability to multitask in high-pressure situations
- Attention to detail and accuracy in financial transactions
- Positive attitude and commitment to exceptional service standards