Deskripsi Pekerjaan
Join Queen's Tandoor, a premier dining destination in Bali's vibrant Kuta area, as a Front Office / Customer Service Representative. This role offers the perfect opportunity to showcase your hospitality skills while enjoying competitive compensation and comprehensive benefits. We provide a supportive work environment with health insurance coverage and clear pathways for professional growth within our expanding hospitality group.
As the first point of contact for our international guests, you'll create memorable experiences through exceptional service. Our team thrives on creating a welcoming atmosphere where every visitor feels valued. With Bali's dynamic tourism landscape as your backdrop, you'll develop valuable skills in guest relations, reservation management, and operational excellence. This position is ideal for passionate individuals seeking to build a career in the hospitality industry while enjoying Bali's unique lifestyle.
Tanggung Jawab
- Warmly welcome and seat guests with exceptional professionalism
- Manage reservations and coordinate table assignments efficiently
- Handle guest inquiries, special requests, and resolve concerns promptly
- Process payments accurately and maintain financial transaction records
- Collaborate with kitchen and service teams for seamless operations
- Uphold cleanliness and organization standards in the front area
- Support marketing initiatives through guest feedback collection
Kualifikasi
- Minimum 1 year experience in customer service or hospitality role
- Fluency in English and Bahasa Indonesia
- Strong interpersonal and communication skills
- Ability to multitask in fast-paced environment
- Basic computer literacy with POS systems
- Problem-solving mindset with attention to detail
- Positive attitude and team-oriented approach