Deskripsi Pekerjaan
Are you a hospitality enthusiast with a passion for creating memorable guest experiences? Cara Cara Inn, a vibrant and dynamic destination in the heart of Bali, is looking for a motivated Front Office Daily Worker to join our professional team. If you thrive in a fast-paced environment and take pride in delivering exceptional service with a smile, we want to hear from you!
As the first point of contact for our international and local guests, you will play a crucial role in maintaining our reputation for warmth and efficiency. This role is perfect for those looking to kickstart their career in the tourism industry, gain hands-on experience in property management systems, and develop world-class interpersonal skills in one of the world's most exciting travel hubs.
Tanggung Jawab
- Warmly greet and check-in guests, ensuring a seamless arrival experience.
- Manage guest inquiries via phone, email, and in-person with professionalism and courtesy.
- Process reservations, room assignments, and registration cards accurately using our property management system.
- Handle guest check-outs and process payments efficiently while ensuring all charges are verified.
- Provide guests with helpful recommendations on local attractions, transportation, and dining in Bali.
- Maintain a clean and organized front desk area at all times.
- Coordinate with housekeeping and maintenance teams to ensure room readiness and resolve guest concerns promptly.
Kualifikasi
- Minimum High School Diploma or equivalent (D1/D3 in Hospitality/Tourism is a plus).
- Strong command of English, both verbal and written; ability to speak other languages is highly valued.
- A friendly, outgoing personality with a genuine passion for customer service.
- Ability to work in flexible shifts, including weekends and public holidays.
- Basic computer literacy and comfort with hotel booking systems.
- Excellent problem-solving skills and the ability to remain calm under pressure.
- Well-groomed appearance and professional demeanor.
- Previous experience in a hotel front office or customer-facing role is an advantage but fresh graduates are welcome to apply.