Deskripsi Pekerjaan
Are you seeking a rewarding opportunity in the heart of Bali's hospitality industry? New Kuta Hotel by Lorin is looking for an energetic and service-oriented Front Office Daily Worker (DW) to join our dedicated team. We pride ourselves on delivering world-class service and creating unforgettable experiences for our guests. In this role, you will be the welcoming face of our hotel, playing a crucial part in our guest satisfaction strategy.
We offer a dynamic work environment where your enthusiasm and commitment to service will be valued. Whether you are starting your career or looking to gain experience in a reputable establishment, this position provides an excellent platform for professional growth. Join us in Badung, Bali, and become part of a team that is passionate about hospitality excellence.
Tanggung Jawab
- Greet guests warmly upon arrival and departure, ensuring a welcoming atmosphere.
- Manage front desk operations, including answering inquiries and providing information.
- Assist guests with check-in and check-out procedures efficiently and accurately.
- Maintain the cleanliness and organization of the front office area at all times.
- Handle incoming phone calls and emails with a professional and polite demeanor.
- Support the reception team with administrative tasks and filing.
- Provide information regarding hotel facilities and local tourist attractions.
Kualifikasi
- Previous experience in hospitality or a similar customer service role is preferred.
- Excellent communication skills in English and Bahasa Indonesia.
- A positive attitude and a strong willingness to learn new skills.
- Ability to work flexible hours, including weekends, holidays, and night shifts.
- Physically fit and able to stand for extended periods.
- High school diploma or equivalent qualification.
- Familiarity with basic hotel software or front desk systems is an advantage.