Deskripsi Pekerjaan
LYD Bali Group is inviting dynamic individuals to join our exceptional team at La Santa Rosa, a premier hospitality destination in Kuta. We are currently seeking a dedicated Front Office Daily Worker to serve as the welcoming face of our resort. In this role, you will play a crucial part in creating a warm and inviting atmosphere for our guests, ensuring their stay is memorable from the moment they arrive.
La Santa Rosa offers a unique blend of comfort and luxury, and we are looking for someone who embodies the spirit of Balinese hospitality. If you have a passion for service, excellent communication skills, and a positive attitude, we want to hear from you. This is a fantastic opportunity to work in a vibrant environment where every day brings new interactions and challenges.
Tanggung Jawab
- Greet and warmly welcome guests upon arrival, ensuring a positive first impression.
- Assist with check-in and check-out procedures efficiently, including handling necessary paperwork and payments.
- Answer incoming phone calls and respond to emails professionally, providing accurate information about hotel facilities.
- Manage guest inquiries regarding local attractions, dining options, and transportation.
- Coordinate with housekeeping and maintenance teams to ensure guest rooms and public areas are ready.
- Maintain a clean, organized, and welcoming environment at the front desk and lobby area.
- Handle baggage handling and general guest requests with a service-oriented mindset.
Kualifikasi
- High school diploma or equivalent educational qualification.
- Previous experience in a hotel, resort, or front office environment is preferred but not mandatory.
- Excellent verbal communication skills in English; additional language skills are a plus.
- Strong interpersonal skills with the ability to build rapport with guests quickly.
- Ability to work flexible shifts, including weekends, holidays, and nights as required.
- Basic computer literacy and familiarity with hotel management systems.
- Friendly, approachable, and detail-oriented personality.