Deskripsi Pekerjaan
Join Cocoon (Kuching) Sdn.Bhd as a Front Office Executive and become the cornerstone of our guests' experience! We're seeking a dynamic hospitality professional to manage our front desk operations with precision and warmth. In this role, you'll be the first point of contact for our valued guests, ensuring seamless check-in/check-out processes, handling inquiries with professionalism, and resolving issues promptly to maintain our reputation for excellence. Our supportive, modern hotel environment offers comprehensive training programs and career advancement opportunities within our growing network. Enjoy competitive monthly compensation starting from RM 1,800, plus wellness benefits designed to support your professional growth and work-life balance. If you're passionate about creating memorable guest experiences and thrive in a collaborative setting, Cocoon (Kuching) Sdn.Bhd offers the perfect platform to develop your hospitality career.
Tanggung Jawab
- Manage all front desk operations including check-in/check-out procedures and room assignments
- Handle guest inquiries, complaints, and requests with exceptional service standards
- Process payments, manage billing transactions, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and F&B departments for guest requests
- Operate hotel management systems and reservation software efficiently
- Upsell hotel amenities and services to enhance guest experience and revenue
- Maintain organized front desk area and ensure compliance with brand standards
Kualifikasi
- Minimum SPM or equivalent qualification with hospitality certification preferred
- 1-2 years of front desk or customer service experience in hotel/restaurant industry
- Proficiency in hotel management systems (e.g., Opera, Fidelio) and MS Office
- Fluent in English and Bahasa Malaysia; additional languages advantageous
- Strong problem-solving skills with attention to detail and accuracy
- Exceptional interpersonal skills and professional appearance
- Ability to work flexible shifts including weekends and public holidays