Deskripsi Pekerjaan
Are you a charismatic and service-oriented individual with a passion for creating unforgettable guest experiences in a stunning resort setting? The Culvert Hotel Resort, a unique and tranquil escape nestled amidst the natural beauty of Kuching, Sarawak, is actively seeking a dedicated Front Office Executive to join our vibrant hospitality team.
As the pivotal first point of contact for our discerning guests, you will play an essential role in setting the tone for their entire stay. Your exceptional interpersonal skills, meticulous attention to detail, and proactive approach will be instrumental in ensuring a seamless and delightful experience, from their warm welcome at check-in to their fond farewell at check-out. This is more than just a job; it's an incredible opportunity to be the welcoming face of our luxury resort, directly contributing to superior guest satisfaction and upholding our esteemed reputation for excellence in Kuching hospitality.
We are looking for an individual who thrives in a dynamic, guest-centric environment, possesses strong problem-solving abilities, and is committed to upholding the highest standards of resort service. If you are eager to advance your career within a prestigious resort setting, where competitive remuneration (RM 1,800 – RM 2,000 per month), attractive benefits, and genuine opportunities for professional development and growth await, then The Culvert Hotel Resort is the ideal place for you. Join us and become a key part of a team dedicated to providing a world-class luxury resort experience in the breathtaking landscape of Kuching, Sarawak.
Tanggung Jawab
- Warmly welcome and register guests upon arrival, ensuring a smooth and efficient check-in process.
- Handle guest inquiries, requests, and complaints promptly and professionally, striving for optimal guest satisfaction.
- Manage reservations, cancellations, and modifications efficiently using the hotel's property management system.
- Process payments accurately, handle cash and credit card transactions, and maintain a balanced cash drawer.
- Provide comprehensive information about resort facilities, services, local attractions, and dining options.
- Maintain a tidy, organised, and presentable front desk and lobby area, reflecting the resort’s high standards.
- Collaborate effectively with other departments (e.g., Housekeeping, F&B, Concierge) to fulfil guest needs and ensure seamless service delivery.
- Perform night audit duties as required, ensuring the accuracy of daily financial transactions and reports.
Kualifikasi
- Minimum of 1-2 years of experience in a Front Office or Guest Services role, preferably within a hotel or resort environment.
- Excellent verbal and written communication skills in English; proficiency in Bahasa Malaysia and other languages (e.g., Mandarin) is a significant advantage.
- Strong customer service orientation with a genuine desire to assist guests and resolve issues efficiently.
- Proficiency in using Property Management Systems (PMS) and standard office software (Microsoft Office Suite).
- Ability to work flexible shifts, including evenings, weekends, and public holidays, as required by the hospitality industry.
- A professional, friendly, and approachable demeanor with a keen eye for detail and strong organizational skills.
- Proactive problem-solver with the ability to remain calm and efficient under pressure.
- Relevant Diploma or Certificate in Hospitality Management, Tourism, or a related field is preferred.