Deskripsi Pekerjaan
Are you a night owl with a passion for hospitality? The Civil Service Club is seeking a dedicated and professional Front Office Executive to join our team as a Clubhouse Night Duty Officer in Changi. In this pivotal role, you will be the face of our clubhouse during night operations, ensuring seamless service, security, and a welcoming environment for our members and guests.
At the Civil Service Club, we pride ourselves on fostering a meaningful work culture. We offer more than just a job; we provide a career path filled with opportunities for professional growth, attractive annual salary packages, and performance-based bonuses. If you are meticulous, service-oriented, and thrive in a dynamic environment, we invite you to be a part of our legacy.
Tanggung Jawab
- Oversee night-time clubhouse operations to ensure smooth and efficient service delivery.
- Manage the front office check-in/check-out process and handle member inquiries with professionalism.
- Conduct regular patrols of the clubhouse premises to maintain safety, security, and cleanliness standards.
- Coordinate with internal departments to address maintenance or facility issues that arise during the night shift.
- Handle emergency situations or member complaints calmly and effectively, following established safety protocols.
- Maintain accurate shift logs, reports, and administrative documentation for handover to the day team.
- Ensure all facility rules and regulations are communicated and adhered to by guests.
Kualifikasi
- Minimum GCE 'N'/'O' Levels, Nitec, or Diploma in Hospitality/Tourism management.
- Prior experience in hotel front office, customer service, or security-related roles is highly advantageous.
- Ability to commit to permanent night shifts, including weekends and public holidays.
- Strong interpersonal skills with a service-oriented mindset.
- Proficiency in Microsoft Office and basic clubhouse management software.
- Highly responsible individual with the ability to work independently with minimal supervision.
- Excellent communication skills in English, both written and verbal.