Deskripsi Pekerjaan
Join Accor's flagship Pullman Jakarta, an iconic premium hotel featuring 317 luxurious rooms and the city's largest pillar-less ballroom. As a Front Office/Guest Experience professional, you'll be the cornerstone of our luxury hospitality, creating unforgettable moments for discerning guests. This role offers unparalleled exposure to premium service standards in Jakarta's competitive hospitality market. You'll work in a dynamic environment where attention to detail and personalized service excellence drive guest satisfaction. Accor provides comprehensive training programs and career development pathways within our global network of premium brands.
Our Pullman Jakarta property represents the pinnacle of urban hospitality, offering state-of-the-art facilities and an international team culture. This position is ideal for passionate hospitality professionals seeking to elevate their career in one of Indonesia's most prestigious hotel environments.
Tanggung Jawab
- Deliver exceptional guest check-in/check-out experiences ensuring seamless service
- Manage room reservations and optimize occupancy through upselling techniques
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams for room readiness
- Maintain accurate guest records and billing information
- Train and mentor junior front office staff on service standards
- Implement Accor's ALL - Accor Live Limitless guest loyalty programs
Kualifikasi
- Minimum 2 years luxury hotel front office experience
- Proficiency in Opera PMS and reservation management systems
- Fluency in English and Bahasa Indonesia; additional languages valued
- Exceptional communication and conflict resolution skills
- Strong knowledge of Jakarta tourism and local attractions
- Ability to work flexible schedules including nights/weekends
- Professional appearance and service-oriented mindset