Deskripsi Pekerjaan
Are you a hospitality professional with a passion for delivering exceptional guest experiences? PT. Harapan Graha Niaga is looking for a dedicated and charismatic Front Office & Guest Relations Officer to join our team in Jakarta. In this role, you will be the first point of contact for our guests, serving as the face of our organization and ensuring every interaction is memorable, professional, and efficient.
The ideal candidate possesses strong interpersonal skills, a deep understanding of Online Travel Agency (OTA) operations, and a proactive approach to guest satisfaction. If you thrive in a fast-paced environment and take pride in maintaining high service standards, we invite you to grow your career with us. You will play a pivotal role in optimizing our front-end operations and upholding our reputation for excellence in the hospitality sector.
Tanggung Jawab
- Manage the guest check-in and check-out process with precision and efficiency.
- Act as the primary point of contact for guest inquiries, requests, and complaints, ensuring prompt and satisfactory resolutions.
- Oversee daily operations of Online Travel Agencies (OTA) portals, including inventory updates and rate management.
- Maintain accurate guest records and documentation in accordance with company policies.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and common areas meet hospitality standards.
- Provide guests with local information, transport assistance, and service recommendations to enhance their stay.
- Process payments and handle financial transactions accurately at the front desk.
Kualifikasi
- Diploma or Degree in Hospitality Management, Tourism, or a related field is preferred.
- Minimum of 1-2 years of experience in a Front Office or Guest Relations role within the hospitality industry.
- Proficiency in using Property Management Systems (PMS) and major OTA extranets.
- Strong command of verbal and written communication skills in both Indonesian and English.
- Demonstrated ability to remain calm and professional under pressure or when dealing with difficult situations.
- Strong organizational skills with an eye for detail and a clean, professional appearance.
- Flexible availability to work on shifts, including weekends and public holidays as required.