Deskripsi Pekerjaan
Are you a hospitality enthusiast who believes that every guest interaction is an opportunity to create a lifelong memory? We are seeking a vibrant and professional Guest Services Agent to join our prestigious front office team in the heart of Marina South. In this role, you will be the face of our establishment, acting as the primary point of contact for our guests. We aren't just looking for someone to process check-ins and check-outs; we are looking for a brand ambassador who can provide personalized service, anticipate guest needs, and resolve inquiries with grace and efficiency.
You will play a pivotal role in ensuring our operations run smoothly while contributing to a warm, welcoming, and sophisticated atmosphere. If you thrive in a fast-paced environment and take pride in delivering exceptional customer experiences, we want to hear from you.
Tanggung Jawab
- Manage the front desk operations, including efficient check-in and check-out procedures for guests.
- Act as the primary point of contact, addressing guest inquiries, requests, and concerns promptly and professionally.
- Maintain high standards of service to ensure guest satisfaction and loyalty.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and special requests are fulfilled.
- Manage reservations, cancellations, and modifications in the Property Management System (PMS) with high accuracy.
- Handle cash and credit transactions, balancing the till at the end of every shift.
- Provide local recommendations for dining, entertainment, and transportation to enhance the guest experience.
Kualifikasi
- Minimum GCE 'O' Levels, Diploma in Hospitality, Tourism, or a related field is highly preferred.
- Previous experience in a hotel front office, concierge, or luxury customer service role is a significant advantage.
- Excellent command of written and spoken English; proficiency in additional languages is a plus.
- Strong interpersonal skills with a friendly, outgoing, and professional demeanor.
- Ability to work shifts, including weekends and public holidays.
- Competency in Microsoft Office Suite and hotel management software.
- Exceptional problem-solving skills and the ability to remain calm under pressure.
- A proactive attitude towards service excellence and team collaboration.