Deskripsi Pekerjaan
CV Aloevera Makmur Sejahtera is seeking a passionate Front Office Hotel Staff to become the welcoming face of our establishment in Pontianak. As a key ambassador of our brand, you'll create memorable first impressions by delivering exceptional guest experiences through personalized service and efficient operations. This role requires a professional who thrives in dynamic environments and excels at anticipating guest needs while maintaining high standards of hospitality. You'll handle everything from check-in/check-out procedures to managing guest inquiries, ensuring seamless communication across departments, and resolving any concerns with grace. Join our team to contribute to a culture of excellence in Kalimantan's growing hospitality sector.
Tanggung Jawab
- Greet and welcome guests with genuine warmth and professionalism
- Efficiently manage check-in/check-out procedures using hotel systems
- Process payments, manage billing, and maintain accurate financial records
- Handle guest inquiries, requests, and complaints promptly
- Coordinate with housekeeping, maintenance, and F&B departments
- Manage room reservations and availability
- Maintain organized front desk operations and documentation
- Ensure safety and security protocols are followed
Kualifikasi
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year front desk or customer service experience
- Proficiency in hotel management software (Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask in fast-paced environments
- Basic English proficiency; local language fluency
- Pleasant personality with service-oriented mindset