Deskripsi Pekerjaan
Join Bali Ocean Magic's prestigious team as a Front Office Intern and immerse yourself in Bali's dynamic hospitality scene. Located in the heart of Kuta, this internship offers hands-on experience in guest relations, operations management, and customer service excellence. You'll work alongside industry professionals in a tropical paradise while developing critical skills that will accelerate your career in tourism and hospitality.
As Bali's premier hospitality destination, we provide a unique learning environment where you'll master front desk operations, reservation systems, and guest communication protocols. Our internship program combines practical training with mentorship opportunities, preparing you for leadership roles in the global tourism industry. Experience Bali's vibrant culture while building professional connections that will last a lifetime.
Tanggung Jawab
- Assist with guest check-in/check-out procedures and room assignments
- Manage reservation inquiries and coordinate with housekeeping departments
- Handle guest communications via phone, email, and in-person interactions
- Maintain accurate guest records and billing information
- Collaborate with cross-functional teams to resolve guest issues
- Support daily front desk operations and administrative tasks
- Participate in training sessions about hospitality best practices
Kualifikasi
- Currently enrolled in hospitality, tourism, or business administration program
- Fluency in English and Bahasa Indonesia
- Strong interpersonal and communication skills
- Proficiency with basic office software and reservation systems
- Customer service-oriented mindset with problem-solving abilities
- Ability to work flexible hours including weekends and holidays
- Previous customer service experience is advantageous
- Valid work permit for Indonesia (if applicable)