Deskripsi Pekerjaan
Join Ayom Suite Mataram's dynamic hospitality team as a Front Office Intern and immerse yourself in the world of premium guest services. This unique opportunity allows you to work within the vibrant ecosystem of our boutique hotel and Shefu Restaurant, gaining hands-on experience in daily front office operations while contributing to our commitment to exceptional guest experiences. You'll learn industry-standard procedures for guest check-in/check-out, reservation management, and personalized service delivery while collaborating with seasoned hospitality professionals. This internship is designed to develop your operational skills, customer relationship expertise, and problem-solving abilities in a real-world luxury hospitality environment.
Ayom Suite Mataram offers a supportive learning atmosphere where interns receive mentorship from experienced managers. You'll gain practical insights into property management systems, guest satisfaction protocols, and cross-departmental coordination. This role is perfect for hospitality students seeking to bridge academic knowledge with industry practice, offering a comprehensive foundation for a successful career in hotel management and tourism operations.
Tanggung Jawab
- Manage guest check-in/check-out procedures efficiently and accurately
- Handle guest inquiries, requests, and complaints with professionalism
- Process reservations and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and F&B departments
- Utilize property management systems for daily operations
- Assist in resolving guest issues and ensuring satisfaction
- Support revenue management initiatives and upselling opportunities
- Participate in daily briefings and team meetings
Kualifikasi
- Currently enrolled in Hospitality, Tourism, or Business Administration program
- Strong communication skills in Bahasa Indonesia and English
- Exceptional customer service orientation and interpersonal skills
- Proficiency in basic computer applications (MS Office)
- Ability to work in a fast-paced environment with attention to detail
- Previous customer service or hospitality experience preferred
- Positive attitude and willingness to learn new systems
- Ability to work flexible hours including weekends and holidays