Deskripsi Pekerjaan
Join Solaris Hotel's dynamic team as a Front Office Leader, where you'll be the cornerstone of our guest experience in the heart of Kuta, Bali. This pivotal role combines exceptional hospitality leadership with hands-on operational oversight to ensure seamless guest interactions from arrival to departure. As the face of our establishment, you'll drive service excellence while mentoring a dedicated front desk team. The ideal candidate thrives in fast-paced environments, anticipates guest needs, and resolves challenges with grace. This position offers a unique opportunity to shape our service culture while advancing your career in Bali's thriving tourism sector. Competitive compensation and a supportive work environment await those passionate about delivering memorable guest experiences.
Tanggung Jawab
- Oversee daily front desk operations including check-in/check-out procedures
- Train, mentor, and supervise front desk staff to maintain service standards
- Handle guest inquiries, complaints, and special requests with professionalism
- Manage room reservations and inventory efficiently
- Coordinate with housekeeping and maintenance departments for smooth operations
- Implement and enforce hotel policies and security protocols
- Generate daily reports and maintain accurate guest records
- Conduct regular staff meetings and performance evaluations
Kualifikasi
- Minimum 2 years front office experience in hospitality industry
- Proven leadership or supervisory background
- Fluency in English and Bahasa Indonesia
- Proficiency in hotel management software (PMS)
- Strong problem-solving and conflict resolution skills
- Exceptional customer service orientation
- Ability to work flexible hours including nights/weekends
- Relevant hospitality certification preferred