Deskripsi Pekerjaan
Are you ready to launch your hospitality career with a premier organization? Private Advertiser is seeking a dedicated Front Office Management Trainee to join our dynamic team in Quezon City. This is more than just a job; it is a structured career path designed to groom future leaders in the hotel and tourism industry. We offer comprehensive mentorship, hands-on training, and a clear trajectory toward management roles.
As a Management Trainee, you will immerse yourself in the daily operations of a top-tier establishment. You will learn the art of guest relations, master front desk procedures, and understand the intricacies of hotel management. Our program focuses on developing your soft skills, operational knowledge, and professional confidence. If you are passionate about service excellence and eager to grow in a fast-paced environment, this is the perfect opportunity for you.
Tanggung Jawab
- Assist the Front Office Manager in the daily operations of the reception desk and lobby area.
- Greet and welcome guests warmly, ensuring a smooth check-in and check-out process.
- Handle guest inquiries, complaints, and special requests with efficiency and empathy.
- Manage the reservation system, update guest profiles, and maintain accurate records.
- Coordinate with housekeeping and maintenance departments to ensure room readiness.
- Participate in training sessions, staff meetings, and operational briefings.
- Support the team during peak hours and assist with administrative tasks as needed.
Kualifikasi
- Bachelor’s degree in Hospitality Management, Tourism, or a related field.
- Strong communication skills, both verbal and written, in English.
- Excellent interpersonal skills with a proactive and customer-centric attitude.
- Previous experience in customer service or hospitality is an advantage but not required.
- Ability to work flexible shifts, including weekends, holidays, and night shifts.
- Willingness to learn and adapt in a fast-paced, high-pressure environment.