Deskripsi Pekerjaan
We are seeking an experienced and charismatic Front Office Manager to lead our operations at the prestigious Chica Linda franchisee location. This is a fantastic opportunity to shape the guest experience in a dynamic and independent hospitality environment. As the face of our hotel, you will ensure that every visitor feels welcomed and valued from the moment they arrive. Our team is dedicated to excellence, and we are looking for a leader who shares our passion for delivering world-class service.
In this pivotal role, you will oversee the daily front desk operations, manage staff schedules, and implement high standards of service protocols. You will act as the primary point of contact for guest complaints and special requests, ensuring swift and satisfactory resolutions. We pride ourselves on our community and want someone who can foster a positive, energetic atmosphere among our team members. If you are a seasoned hospitality professional ready to take the next step in your career, we want to hear from you.
Tanggung Jawab
- Oversee the daily operations of the front desk, including check-in, check-out, and concierge services.
- Manage staff scheduling, training, and performance appraisals to ensure a high-performing team.
- Handle VIP guests and resolve complex guest complaints with empathy and professionalism.
- Ensure all front office policies, procedures, and safety standards are strictly followed.
- Monitor room inventory and coordinate with housekeeping to maximize occupancy rates.
- Process financial transactions, including payments and credit card settlements, accurately.
- Maintain a welcoming lobby environment and ensure all amenities are stocked and operational.
Kualifikasi
- Minimum of 3-5 years of experience in a supervisory role within the hospitality industry.
- Proven track record in front office management or hotel operations.
- Diploma or Bachelor’s degree in Hospitality Management or a related field is preferred.
- Excellent verbal and written communication skills in English (fluency in other languages is a plus).
- Strong leadership and conflict resolution abilities.
- Proficiency in hotel PMS software (e.g., Opera, Fidelio) and MS Office Suite.