Deskripsi Pekerjaan
Join the Excellence of Swissôtel Nusantara
Swissôtel Nusantara, a distinguished 5-star hotel located in the heart of Indonesia’s new capital city, Ibu Kota Nusantara (IKN), presents an exciting opportunity for a dedicated and visionary Front Office Manager. As a key member of the leadership team, you will oversee the front office operations, ensuring an unparalleled guest experience that aligns with the Swissôtel brand’s global standards. We are looking for a professional who thrives in a dynamic environment and is passionate about hospitality excellence.
In this role, you will manage the daily operations of the front desk, concierge, and guest relations, acting as the primary point of contact for our valued guests. Your leadership will be instrumental in mentoring the front office team, optimizing service delivery, and driving revenue through upselling and efficient check-in/check-out processes. If you are ready to shape the future of hospitality in IKN and lead a world-class team, we want to hear from you.
Tanggung Jawab
- Oversee the daily operations of the Front Office department, ensuring high standards of guest service and operational efficiency.
- Manage and mentor a diverse team of front desk staff, supervisors, and guest relations officers to foster a culture of excellence.
- Handle VIP guests and resolve complex guest complaints with empathy and professionalism to ensure 100% guest satisfaction.
- Monitor and analyze departmental performance metrics, including occupancy rates, RevPAR, and guest feedback scores.
- Collaborate with other departments such as Housekeeping, F&B, and Sales to ensure seamless coordination and service delivery.
- Implement and enforce company policies, procedures, and brand standards across the front office operations.
- Conduct regular staff training, briefings, and performance appraisals to enhance team skills and morale.
- Participate in strategic planning meetings to contribute to the hotel's overall business goals and revenue targets.
Kualifikasi
- Minimum of 5 years of experience in hotel operations, with at least 2 years in a supervisory or management role within a 5-star hotel.
- Degree in Hospitality Management, Business Administration, or a related field.
- Proven experience with PMS (Property Management Systems) such as Opera or similar software.
- Strong command of the English language (both verbal and written); proficiency in Bahasa Indonesia is mandatory.
- Excellent leadership, communication, and interpersonal skills with the ability to work well under pressure.
- Deep understanding of luxury hospitality standards and guest service protocols.
- Flexibility to work shifts, including nights, weekends, and public holidays as required.