Deskripsi Pekerjaan
Join Travelodge as our Front Office Manager and become the cornerstone of our exceptional guest experience in the heart of Singapore. This pivotal leadership role demands a dynamic professional who orchestrates seamless hotel operations while maintaining the highest standards of hospitality excellence. You'll lead a dedicated front desk team, ensuring check-in/check-out processes are efficient and personalized, while proactively resolving guest inquiries and concerns. Collaborate closely with housekeeping, maintenance, and F&B departments to maintain operational harmony and service consistency. Monitor room inventory, maximize occupancy rates, and implement revenue-generating strategies. Your expertise will drive guest satisfaction scores, loyalty program engagement, and online reputation management. This is your opportunity to shape the first impression of our Singapore River property while fostering a positive team culture and mentoring staff to deliver memorable guest interactions.
Tanggung Jawab
- Lead, train, and motivate the front desk team to deliver exceptional guest service
- Manage daily front office operations including check-in/out, room assignments, and key control
- Resolve guest complaints and ensure prompt issue resolution
- Monitor room availability and implement upselling strategies for revenue maximization
- Collaborate with housekeeping and maintenance departments for smooth operations
- Prepare daily reports including occupancy, revenue, and guest satisfaction metrics
- Ensure compliance with hotel policies and safety regulations
- Conduct regular staff meetings and performance reviews
Kualifikasi
- Diploma/Degree in Hospitality Management or related field
- Minimum 3 years experience in hotel front office management
- Strong leadership and team management skills
- Proficiency in hotel management systems (Opera, Fidelio, etc.)
- Excellent communication and problem-solving abilities
- Knowledge of Singapore tourism industry and local attractions
- Fluency in English with additional languages preferred
- Ability to work flexible shifts including weekends and holidays