Deskripsi Pekerjaan
Are you a seasoned hospitality professional with a passion for delivering world-class guest experiences? THE KUALA LUMPUR JOURNAL is seeking a dynamic and strategic Front Office Manager to join our team in the heart of Bukit Bintang.
As our Front Office Manager, you will be the heartbeat of our guest operations. You will lead, mentor, and inspire a diverse team to ensure that every arrival, stay, and departure exceeds guest expectations. We are looking for a leader who thrives in a fast-paced environment, possesses impeccable problem-solving skills, and is dedicated to maintaining the high operational standards that define our hotel.
In this role, you will not only oversee the front desk operations but also bridge the gap between departments to ensure seamless service delivery. Your ability to foster a culture of service excellence while optimizing departmental revenue and efficiency will be key to your success. If you are ready to make a significant impact on our guest satisfaction scores and lead a professional team to greatness, we invite you to apply today.
Tanggung Jawab
- Manage all front office operations, including check-in/out processes, guest services, and concierge functions.
- Provide inspirational leadership, training, and performance management for front desk staff.
- Monitor and analyze front office performance metrics to ensure adherence to budget and service quality standards.
- Resolve complex guest complaints and escalations with professionalism, empathy, and strategic thinking.
- Collaborate with Housekeeping and Engineering departments to ensure room readiness and maintenance standards.
- Oversee daily room inventory management, rates, and occupancy planning in coordination with Revenue Management.
- Maintain high levels of security and confidentiality regarding guest and hotel data.
Kualifikasi
- Minimum 3-5 years of experience in a hotel front office leadership role (4-star or 5-star property preferred).
- Strong proficiency in Hotel Management Systems (e.g., Opera, Cloudbeds, or similar property management software).
- Excellent verbal and written communication skills in English; proficiency in additional languages is a strong advantage.
- Deep understanding of hospitality industry best practices, labor management, and guest service recovery.
- Ability to work flexible shifts, including weekends and public holidays, as required by business needs.
- Proven ability to foster a positive, collaborative, and inclusive team environment.
- Possess a diploma or degree in Hospitality Management or a related field.