Deskripsi Pekerjaan
Join Accor's prestigious hospitality team as a Front Office Manager in Batuceper, Banten. We seek a dynamic leader to orchestrate seamless guest experiences while driving operational excellence at our property. In this pivotal role, you'll lead the front desk team, optimize check-in/out processes, and ensure our guests receive world-class service that aligns with Accor's global standards. You'll collaborate across departments to resolve guest inquiries, implement service recovery protocols, and maintain meticulous room inventory management. This position offers the opportunity to develop your leadership skills within a renowned international brand while contributing to the vibrant tourism landscape of Banten.
Tanggung Jawab
- Lead and mentor front desk staff to deliver exceptional guest service
- Oversee check-in/check-out procedures and room assignment systems
- Manage guest inquiries, complaints, and service recovery initiatives
- Coordinate with housekeeping, maintenance, and F&B departments
- Monitor room inventory and maximize occupancy rates
- Implement and enforce Accor's brand standards and SOPs
- Train staff on reservation systems and customer protocols
Kualifikasi
- Bachelor's degree in Hospitality Management or related field
- Minimum 3 years experience in hotel front office operations
- Proven leadership and team management capabilities
- Fluency in English and Bahasa Indonesia
- Proficiency in hotel management software (Opera, Fidelio)
- Strong problem-solving and conflict resolution skills
- Knowledge of local tourism landscape and attractions