Deskripsi Pekerjaan
Join the exceptional team at Novotel Makassar Grand Shayla, a centrally-located hotel in the heart of Sulawesi Selatan. We pride ourselves on providing everything the discerning traveler looks for in a stay, and we are seeking a dedicated Front Office Manager to lead our operations. In this pivotal role, you will be the face of our hotel, ensuring our guests receive the highest level of service from check-in to check-out. You will oversee the daily front desk operations, manage staff performance, and implement strategies to enhance guest satisfaction. If you are a motivated leader with a passion for hospitality and a commitment to excellence, we want to hear from you.
Tanggung Jawab
- Oversee daily front desk operations to ensure seamless guest check-in and check-out processes.
- Train, mentor, and supervise the front office team to maintain high service standards.
- Handle guest inquiries, complaints, and special requests with professionalism and empathy.
- Manage inventory of front office supplies and ensure equipment is maintained.
- Monitor financial performance of the front desk, including accurate cash handling and reporting.
- Collaborate with other departments to ensure a cohesive guest experience.
- Implement and uphold Accor's brand standards and policies.
Kualifikasi
- Minimum 3-5 years of experience in hotel Front Office management.
- Associate or Bachelor’s degree in Hospitality Management or a related field.
- Strong leadership and interpersonal communication skills.
- Proficiency in English (both written and verbal) and local languages.
- Excellent problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Relevant hospitality certifications are a plus.