Deskripsi Pekerjaan
Join our dynamic hospitality team as a Front Office Manager where you'll orchestrate seamless guest experiences while leading a dedicated team to excellence. This pivotal role demands strategic oversight of daily front office operations, ensuring every interaction reflects our commitment to unparalleled service standards. You'll be the driving force behind creating memorable stays, optimizing operational efficiency, and fostering a culture of continuous improvement. With competitive compensation and opportunities for professional growth, this position offers the perfect platform to showcase your leadership skills in a fast-paced environment. If you're passionate about hospitality excellence and thrive in leadership roles, we invite you to contribute to our legacy of guest satisfaction.
Tanggung Jawab
- Oversee daily front office operations including check-in/check-out procedures, reservations, and guest communications
- Lead, mentor, and develop front office staff to maintain high service standards and performance metrics
- Implement and monitor operational procedures to ensure compliance with company policies and industry regulations
- Handle guest inquiries, complaints, and special requests with professionalism and efficiency
- Coordinate with housekeeping, maintenance, and other departments to ensure seamless service delivery
- Prepare daily/weekly reports on occupancy rates, revenue, and guest satisfaction metrics
- Manage inventory of front office supplies and equipment maintenance
Kualifikasi
- Bachelor's degree in Hospitality Management or related field preferred
- Minimum 3-5 years of progressive front office experience with at least 1-2 years in supervisory role
- Proven leadership skills with ability to motivate and develop teams
- Strong knowledge of hotel management systems (e.g., PMS, Opera)
- Excellent communication and problem-solving abilities
- Fluency in English and Bahasa Malaysia; multilingual skills advantageous
- Ability to work flexible hours including weekends, evenings, and holidays
- Certification in hospitality management is a plus