Deskripsi Pekerjaan
Are you a visionary leader in the hospitality industry? Newport World Resorts is seeking a dedicated and dynamic Front Office Manager to oversee our front desk operations and ensure our guests enjoy an unforgettable stay. In this pivotal role, you will be responsible for driving front office excellence through strategic leadership, exceptional service delivery, and precise operational management. You will lead a diverse team of front desk agents, concierges, and receptionists, fostering a culture of hospitality that aligns with our brand standards. From managing daily workflows to handling complex guest situations, your expertise will be the cornerstone of our reputation for seamless guest experiences. If you are passionate about creating memorable moments for travelers and thrive in a fast-paced environment, we want to hear from you. Join us at Newport World Resorts and be a part of an award-winning team committed to delivering world-class service to every guest who walks through our doors.
Tanggung Jawab
- Oversee the daily operations of the front office, ensuring smooth check-in, check-out, and lobby management.
- Lead, mentor, and train front desk staff to deliver high-quality customer service and resolve guest issues efficiently.
- Implement and monitor service standards and operational procedures to maintain luxury hospitality quality.
- Act as the primary point of contact for VIP guests and handle high-level inquiries or complaints with diplomacy and grace.
- Coordinate with housekeeping, engineering, and sales departments to ensure guest satisfaction and timely service.
- Analyze operational metrics and prepare reports to optimize revenue and operational efficiency.
- Ensure compliance with company policies, safety regulations, and local labor laws.
Kualifikasi
- Bachelor’s degree in Hospitality Management, Tourism, or a related field.
- Minimum of 3-5 years of experience in front office management, preferably in a luxury hotel or resort setting.
- Proven leadership experience with the ability to motivate and manage a team effectively.
- Excellent communication, interpersonal, and problem-solving skills in English and Tagalog.
- Strong knowledge of hotel property management systems (PMS) and front office software.
- Flexibility to work shifts, including nights, weekends, and holidays as required.