Deskripsi Pekerjaan
Are you a passionate hospitality leader looking to elevate your career at one of Singapore's premier wellness destinations? Far East Organization is seeking an experienced Front Office Manager for the prestigious Oasia Resort Sentosa. In this pivotal role, you will be the heartbeat of our guest experience, ensuring that every stay is seamless, memorable, and reflective of our brand's commitment to wellness and excellence.
You will work closely with the Hotel Manager to oversee the entire Front Office operation, from arrival to departure. We are looking for an inspiring leader who excels in team management, operational efficiency, and guest relations. If you are detail-oriented, have a flair for luxury service, and thrive in a fast-paced resort environment, we want to hear from you.
Tanggung Jawab
- Lead, mentor, and inspire the Front Office team to deliver world-class service standards.
- Oversee daily operations, including check-in/out procedures, guest inquiries, and lobby management.
- Maintain high levels of guest satisfaction by addressing feedback and resolving service recovery issues proactively.
- Manage departmental budget, staff scheduling, and resource allocation to ensure optimal productivity.
- Collaborate with Housekeeping, Engineering, and F&B departments to ensure smooth cross-departmental communication.
- Monitor and analyze occupancy trends to maximize room revenue and upsell opportunities.
- Implement and enforce company policies, health and safety regulations, and security protocols.
Kualifikasi
- Minimum of 5 years of experience in Front Office operations, with at least 2 years in a managerial capacity.
- Proven track record in luxury hospitality or upscale resort management.
- Strong understanding of Property Management Systems (PMS) such as Opera or similar platforms.
- Excellent communication and interpersonal skills, with the ability to lead diverse teams.
- Exceptional problem-solving abilities and a calm demeanor under pressure.
- A deep understanding of guest experience mapping and service excellence.
- Diploma or Degree in Hospitality Management or related field is highly preferred.