Deskripsi Pekerjaan
Are you a hospitality professional passionate about delivering exceptional guest experiences? Join our prestigious team at Oasia Resort Sentosa as Front Office Manager and lead our luxury resort operations to new heights. This is your opportunity to be at the heart of our guest services, ensuring every visitor experiences the warmth and excellence that Far East Hospitality is renowned for.
As Front Office Manager, you'll oversee all front desk operations, manage a dedicated team of hospitality professionals, and create memorable experiences for our discerning guests. We offer a competitive compensation package, comprehensive wellness programs, and exclusive hotel discounts across our properties. Your career growth is important to us, and we provide continuous training and development opportunities to help you reach your professional goals.
Join us in creating unforgettable moments in one of Singapore's most iconic locations. At Far East Hospitality, we believe in nurturing talent and fostering a workplace culture where excellence is celebrated. Apply now to become part of our legacy of hospitality excellence.
Tanggung Jawab
- Manage all front desk operations and supervise front office staff
- Ensure exceptional guest service experiences and handle guest inquiries and requests
- Resolve guest complaints and issues promptly and professionally
- Train, mentor, and develop front office team members
- Monitor front office budget and control expenses
- Implement and maintain operational standards and procedures
- Coordinate with other departments to ensure seamless guest experiences
- Ensure compliance with hotel policies and industry regulations
Kualifikasi
- Bachelor's degree in Hospitality Management or related field
- Minimum 3-5 years of experience in front office management at luxury resorts
- Strong leadership and team management abilities
- Excellent communication and interpersonal skills
- Exceptional problem-solving and conflict resolution capabilities
- Proficiency in hotel management systems and software
- Attention to detail and strong organizational skills
- Customer service oriented mindset with a passion for excellence