Deskripsi Pekerjaan
Embark on an exciting hospitality career in the tropical paradise of Bali with PT Bali Home Habitat! We're seeking a dedicated Front Office Professional to join our dynamic team in the heart of Seminyak. This role offers competitive compensation, comprehensive training programs, and clear pathways for career advancement within Indonesia's thriving tourism industry. As the first point of contact for our international guests, you'll create memorable experiences while contributing to our reputation for exceptional service. Enjoy the unique opportunity to live and work in one of the world's most sought-after destinations while developing transferable skills in guest relations, operations management, and hospitality excellence. PT Bali Home Habitat provides a supportive work environment where your professional growth is prioritized alongside work-life balance in Bali's vibrant community.
Tanggung Jawab
- Manage seamless guest check-in/check-out procedures using hotel management systems
- Handle guest inquiries, requests, and complaints with exceptional professionalism
- Coordinate with housekeeping, maintenance, and F&B departments for guest satisfaction
- Process payments, manage reservations, and maintain accurate guest records
- Provide local recommendations and assistance to enhance guest experiences
- Perform daily audits of front desk operations and financial transactions
- Train and mentor new team members on service standards and protocols
- Contribute to continuous improvement initiatives for operational efficiency
Kualifikasi
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1-2 years experience in front office or customer service roles
- Fluency in English and Bahasa Indonesia; additional languages valued
- Proficiency in hotel management software (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution abilities
- Strong organizational skills with attention to detail
- Ability to work flexible shifts including evenings, weekends, and holidays
- Valid work permit for Indonesia (if applicable)