Deskripsi Pekerjaan
Join Arnalaya Resorts Indonesia as a Front Office Professional and become the heart of our guest experience! This dynamic role offers the opportunity to create memorable first impressions while managing all aspects of guest interactions. You'll handle seamless check-in/check-out processes, manage reservations efficiently, and resolve inquiries with exceptional service. Position yourself in Bali's vibrant hospitality scene while ensuring smooth daily operations and maintaining the highest standards of guest satisfaction. If you thrive in fast-paced environments and possess a passion for creating positive guest experiences, this role is your gateway to professional growth in Indonesia's premier resort destination.
Tanggung Jawab
- Manage guest check-in and check-out procedures with efficiency and professionalism
- Handle reservation bookings, modifications, and cancellations accurately
- Respond to guest inquiries regarding resort facilities, services, and local attractions
- Coordinate with housekeeping and maintenance departments for guest requests
- Process payments and manage cash handling procedures securely
- Maintain accurate guest records and front office documentation
- Ensure the lobby area remains clean, organized, and welcoming
Kualifikasi
- Previous experience in front office or customer service roles preferred
- Strong communication skills in English and Bahasa Indonesia
- Proficiency in reservation systems and hotel management software
- Ability to multitask effectively in a high-volume environment
- Exceptional problem-solving and conflict resolution abilities
- Attention to detail and accuracy in financial transactions
- Positive attitude and commitment to exceptional guest service