Deskripsi Pekerjaan
Are you a hospitality professional looking to advance your career? DEI Properties, Inc. is seeking a dynamic Front Office Reception Team Leader to join our team in Taguig City. This is an excellent opportunity for career development and growth within the hospitality industry.
As a Front Office Reception Team Leader, you will play a crucial role in shaping our guests' first impressions and ensuring their overall satisfaction. You will be responsible for managing a team of receptionists, overseeing daily front office operations, and maintaining high standards of customer service. This position offers comprehensive training and development opportunities to help you reach your full potential.
Join our team and become part of a company that values excellence, innovation, and professional growth. We offer a competitive salary package and a supportive work environment where your contributions are recognized and rewarded.
Tanggung Jawab
- Managing and supervising the front office reception team
- Ensuring excellent customer service to all guests and visitors
- Handling check-in and check-out procedures efficiently
- Managing reservations and room assignments
- Training and mentoring front office staff
- Handling guest complaints and resolving issues promptly
- Maintaining accurate records and reports
Kualifikasi
- Previous experience in a front office or reception role in the hospitality industry
- Leadership experience or supervisory skills
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Knowledge of reservation systems and hotel management software
- Problem-solving skills and ability to handle difficult situations
- Professional appearance and demeanor