Deskripsi Pekerjaan
Are you a people person with a passion for creating unforgettable experiences? Clip n Climb, Bali's premier indoor climbing and adventure park, is looking for a vibrant and professional Front Office / Receptionist to be the welcoming face of our exciting venue!
In this pivotal role, you will be the first point of contact for our guests, setting the tone for a thrilling and safe adventure. You will manage the front desk, handle check-ins and bookings, coordinate with our climbing instructors, and ensure every visitor feels valued and excited from the moment they walk in. If you thrive in a fast-paced, fun, and dynamic environment and have a knack for hospitality, this is the perfect opportunity!
At Clip n Climb, we offer more than just a job—we provide a vibrant career in one of Bali's most exciting entertainment destinations. You'll be part of a supportive and energetic team dedicated to creating joy and adventure for families, friends, and thrill-seekers. We offer comprehensive training, a competitive salary of IDR 3,000,000 per month, and the chance to grow within a global brand.
We are looking for an ambassador who embodies the spirit of fun while maintaining the highest standards of safety and professionalism. If you are ready to climb to new heights in your career and be the smile that starts every adventure, we want to hear from you!
Tanggung Jawab
- Greet and welcome guests with a warm, friendly, and professional demeanor, creating a lasting first impression.
- Efficiently manage the check-in and check-out process, including waiver signing, payment processing, and issuing climbing gear.
- Handle incoming reservations and inquiries via phone, email, and online booking systems with accuracy and speed.
- Assist with maintaining a clean, organized, and inviting lobby, retail, and waiting area.
- Coordinate daily with climbing instructors and management to ensure smooth session flow and guest satisfaction.
- Effectively resolve guest concerns and complaints with a calm and solution-oriented approach.
- Support retail sales of merchandise, snacks, and beverages.
- Promote the Clip n Climb brand and assist with capturing high-quality photos and videos for our social media channels.
Kualifikasi
- Prior experience as a Receptionist, Front Office Agent, or in a similar customer-facing role within the hospitality, tourism, or entertainment industry.
- Excellent verbal and written communication skills in English and Bahasa Indonesia.
- Strong organizational and multitasking abilities, capable of thriving in a fast-paced, dynamic environment.
- Proficient in basic computer applications (Microsoft Office) and ability to learn reservation/booking software quickly.
- Outgoing, energetic personality with a genuine passion for helping people and creating fun experiences.
- Punctual, reliable, and professional appearance and attitude.
- Willingness to work flexible hours, including weekends and public holidays.
- High school diploma required; degree in Hospitality or Tourism is a strong advantage.