Deskripsi Pekerjaan
Join Butler Management as a Front Office Receptionist and become the welcoming face of our hospitality operation in the heart of Kuta Utara, Bali. We seek an experienced professional to manage our front desk operations with exceptional service, ensuring guests receive a seamless and memorable experience from arrival to departure. This role is perfect for a detail-oriented individual passionate about creating positive first impressions in a dynamic tourism environment. You'll handle check-in/check-out processes, manage reservations, coordinate with housekeeping and maintenance teams, and maintain accurate guest records while upholding our brand standards. Our ideal candidate thrives in fast-paced settings and possesses strong problem-solving abilities to address guest inquiries promptly. This full-time position offers competitive compensation and the opportunity to grow within our established hospitality group.
Tanggung Jawab
- Manage front desk operations including check-in/check-out procedures for guests
- Handle guest inquiries, complaints, and requests with professionalism and empathy
- Process reservations, bookings, and payment transactions accurately
- Coordinate with housekeeping, maintenance, and other departments for guest services
- Maintain organized records of guest information and daily operations
- Ensure reception area remains clean, organized, and welcoming
- Assist with administrative tasks such as scheduling and reporting
Kualifikasi
- Minimum 1-2 years of front office or reception experience in hospitality
- Proficiency in reservation systems and office software (MS Office)
- Excellent communication and interpersonal skills in English and Bahasa Indonesia
- Strong organizational and multitasking abilities
- Professional appearance and customer-focused mindset
- Ability to work flexible shifts including weekends and holidays
- Knowledge of local attractions and tourism services in Bali