Deskripsi Pekerjaan
Are you a hospitality professional looking to showcase your communication skills in a dynamic environment? PT Bangun Eksotis Nugraha is currently seeking a professional and friendly Front Office Receptionist (Daily Worker) to join our team in Badung, Bali. As the first point of contact for our guests, you will play a crucial role in delivering exceptional service and maintaining our high standards of hospitality.
The ideal candidate is someone who thrives in a fast-paced setting, possesses strong organizational skills, and is comfortable using property management systems. If you are passionate about customer service and want to be part of a vibrant team in one of Bali's most sought-after locations, we would love to hear from you.
Tanggung Jawab
- Warmly welcome and register guests upon arrival, ensuring a smooth check-in process.
- Manage guest inquiries and requests efficiently, providing accurate information about property facilities and local services.
- Handle check-out procedures, including the settlement of guest accounts and processing payments.
- Maintain high levels of accuracy while using the VHP (Visual Hotel Program) software for room management.
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and issues are resolved promptly.
- Maintain a professional front desk area and keep accurate records of all guest interactions.
- Handle incoming telephone calls and emails, directing them to the appropriate departments when necessary.
Kualifikasi
- Minimum High School Diploma or equivalent; a degree in Hospitality or Tourism is a plus.
- Previous experience working as a Front Office Receptionist or in a similar guest-facing role.
- Proficiency in VHP (Visual Hotel Program) is highly preferred.
- Strong interpersonal skills with a welcoming and professional demeanor.
- Ability to communicate effectively in both Indonesian and English.
- Able to work flexible hours, including shifts, weekends, and public holidays.
- Well-groomed and committed to maintaining property standards.