Deskripsi Pekerjaan
Are you a high-energy individual with a passion for travel and hospitality? Mad Monkey Uluwatu, a premier social hostel in the heart of Bali's surf paradise, is looking for a vibrant Front Office Receptionist to join our team. As the first point of contact for our international guests, you will play a crucial role in creating the legendary Mad Monkey experience.
We are seeking a candidate who thrives in a fast-paced environment, loves meeting people from all over the world, and possesses the professional touch to ensure every guest feels at home from the moment they check in. If you are organized, friendly, and ready to represent one of the most iconic hostel brands in Southeast Asia, we want to hear from you.
Tanggung Jawab
- Warmly welcome guests upon arrival and manage the check-in and check-out process efficiently.
- Provide guests with local information, surf spot recommendations, and Mad Monkey event schedules.
- Manage room bookings, handle inquiries, and process payments using our property management system.
- Coordinate with housekeeping and maintenance teams to ensure high standards of cleanliness and comfort.
- Manage guest complaints or concerns with a solution-oriented and positive attitude.
- Maintain a tidy and welcoming front desk environment at all times.
- Assist in promoting and organizing hostel social events to foster a community atmosphere.
Kualifikasi
- Proven experience in front office, reception, or customer service roles, preferably in the hospitality industry.
- Exceptional verbal and written communication skills in English; additional languages are a plus.
- Strong computer literacy and proficiency in basic office software.
- A proactive, problem-solving mindset with the ability to handle pressure during peak periods.
- Deep understanding of the Uluwatu area and a passion for the Bali travel lifestyle.
- Flexible availability, including the ability to work shifts, weekends, and public holidays.
- Highly organized with excellent time management skills and attention to detail.