Deskripsi Pekerjaan
Be the welcoming face of luxury at SUNSRI House of Jewelry! We're seeking a dedicated Front Office Representative to create exceptional first impressions for our discerning clientele in Gianyar, Bali. As the cornerstone of our customer experience, you'll embody our brand's elegance while managing daily front desk operations with precision and warmth. This role requires a polished professional who thrives in dynamic retail environments and possesses exceptional interpersonal skills to handle diverse customer inquiries, manage appointments, and ensure seamless service delivery. Join our passionate team where attention to detail meets genuine hospitality, and contribute to our reputation as Bali's premier jewelry destination.
Your responsibilities will extend beyond basic reception duties to include coordinating with sales associates, maintaining a pristine reception area, and supporting administrative tasks that keep our operations running smoothly. We value candidates who understand the importance of discretion, cultural sensitivity, and maintaining the luxurious atmosphere our customers expect. This position offers an exciting opportunity to grow within a prestigious brand while experiencing Bali's vibrant hospitality sector.
Tanggung Jawab
- Provide exceptional customer service as the primary point of contact for all visitors
- Manage front desk operations including call handling, appointment scheduling, and visitor registration
- Assist customers with product inquiries and direct them to appropriate sales associates
- Maintain a professional and organized reception area reflecting brand standards
- Coordinate with internal teams to ensure seamless customer experiences
- Handle basic administrative tasks including data entry and record management
- Support inventory management and showroom maintenance activities
Kualifikasi
- High school diploma or equivalent; hospitality/retail certification preferred
- Minimum 1 year experience in customer service or front desk role
- Exceptional communication skills in Bahasa Indonesia and English
- Professional appearance and polished demeanor
- Strong organizational skills with attention to detail
- Proficiency in basic office software and POS systems
- Ability to multitask in fast-paced retail environment
- Knowledge of Bali tourism and local culture advantageous