Deskripsi Pekerjaan
Join The Island Sports Club as a Front Office Representative and become the welcoming face of Bali's premier sports destination! We're seeking a dynamic and customer-focused professional to deliver exceptional guest experiences at our vibrant Canggu branch. In this pivotal role, you'll be the first point of contact for members and visitors, ensuring seamless operations while embodying our commitment to excellence. Whether assisting with bookings, resolving inquiries, or maintaining our high standards of service, you'll contribute to an environment where fitness meets hospitality. Enjoy competitive compensation in one of Indonesia's most sought-after locations while growing your career within a forward-thinking organization.
Tanggung Jawab
- Deliver exceptional customer service through warm greetings and personalized assistance
- Manage member check-in/out processes efficiently using club management systems
- Handle incoming communications (calls, emails, walk-ins) with professionalism
- Process facility bookings, memberships, and payments accurately
- Maintain organized front desk operations and documentation
- Collaborate with departments to resolve member inquiries promptly
- Uphold club standards for cleanliness and safety in public areas
- Support marketing initiatives by promoting club events and services
Kualifikasi
- Minimum 1 year experience in front desk or customer service roles
- Fluency in English and Bahasa Indonesia (written and verbal)
- Proficiency with office software and reservation systems
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with attention to detail
- Ability to multitask in a fast-paced environment
- Prior experience in hospitality or sports industry preferred
- Positive attitude and commitment to teamwork