Deskripsi Pekerjaan
Join our dynamic team at Theatre Hotel Kuching as a Front Office Representative and become the welcoming face of our hospitality establishment. As the first point of contact for our guests, you will play a crucial role in creating memorable experiences and ensuring exceptional service standards.
Theatre Hotel Kuching offers a vibrant work environment in the heart of Kuching, Sarawak. We pride ourselves on delivering outstanding hospitality and are seeking passionate individuals who share our commitment to excellence. This full-time position provides excellent benefits, comprehensive training, and clear pathways for career advancement within our growing organization.
As a Front Office Representative, you will have the opportunity to develop your skills in customer service, communication, and problem-solving while working in one of Sarawak's most exciting cities. Our competitive salary package of RM 1,800 – RM 2,000 per month is complemented by a supportive work culture that values professional growth and employee satisfaction.
If you're ready to take the next step in your hospitality career and contribute to our reputation for excellence, we encourage you to apply. Theatre Hotel Kuching is committed to fostering a diverse and inclusive workplace where every team member can thrive.
Tanggung Jawab
- Provide exceptional customer service to hotel guests, including check-in/check-out procedures, room assignments, and answering inquiries
- Manage front desk operations efficiently, including handling reservations, phone calls, and guest requests
- Maintain accurate guest records and ensure all information is properly documented in the hotel management system
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are promptly addressed
- Handle guest complaints and resolve issues in a professional manner to ensure guest satisfaction
- Process payments, manage cash handling procedures, and ensure financial accuracy at all times
Kualifikasi
- Minimum SPM qualification or equivalent with excellent communication skills in English and Bahasa Malaysia
- Previous experience in front desk or customer service roles is highly desirable
- Strong interpersonal skills and ability to work effectively in a team environment
- Basic computer literacy with proficiency in hotel management software is preferred
- Professional appearance and demeanor with a friendly, approachable personality
- Ability to multitask and remain calm under pressure in a fast-paced hotel environment