Deskripsi Pekerjaan
Join Accor's prestigious Raffles Bali as a Front Office Runner / Butler Runner and become the heartbeat of luxury hospitality. In this dynamic role, you'll be instrumental in delivering seamless guest experiences while supporting our world-class operations. As a key member of our service team, you'll ensure the smooth functioning of daily activities through efficient task management and proactive communication. This position offers unparalleled exposure to luxury hospitality standards while providing a platform for professional growth within Accor's global network. You'll work in an environment that values excellence, cultural sensitivity, and attention to detail, making every day an opportunity to master the art of exceptional service. If you're passionate about creating memorable moments for guests and thrive in a fast-paced setting, this role is your gateway to a rewarding career in Bali's premier hospitality destination.
Tanggung Jawab
- Assist front office and butler teams with daily operational tasks including message delivery and guest request coordination
- Perform runner duties such as transporting items, managing supplies, and maintaining departmental efficiency
- Support guest check-in/check-out processes by handling luggage and providing timely assistance
- Act as a communication liaison between departments to ensure seamless service delivery
- Maintain cleanliness and organization of public areas and back-of-house facilities
- Respond promptly to guest inquiries and resolve routine issues with professionalism
- Collaborate with team members to maintain service standards during peak periods
Kualifikasi
- Minimum 1 year experience in hospitality or customer service role
- Excellent communication skills in English and Bahasa Indonesia
- Physical stamina to stand/walk for extended periods and lift moderate loads
- Strong organizational skills and ability to prioritize multiple tasks
- Knowledge of hospitality service standards and guest expectations
- Basic computer literacy and familiarity with hotel management systems
- Positive attitude with problem-solving abilities in fast-paced environments