Deskripsi Pekerjaan
Join Ace Padel Club as our Front Office Specialist and become the heart of our dynamic sports community! As the first point of contact for members and guests, you'll play a pivotal role in delivering exceptional experiences at Indonesia's premier padel destination. In this engaging role, you'll manage court bookings with precision, assist members with personalized service, and handle inquiries with professionalism. Your contributions will directly enhance our club's reputation while ensuring smooth daily operations. This position offers the perfect blend of customer interaction and administrative responsibility in a vibrant, sports-focused environment where your skills will truly make a difference.
Tanggung Jawab
- Manage court bookings and reservations efficiently using digital systems
- Provide exceptional customer service to members and walk-in guests
- Handle inquiries via phone, email, and in-person with professionalism
- Process payments and maintain accurate financial records
- Coordinate with maintenance and coaching staff for seamless operations
- Assist with membership registration and account management
- Support club events and promotional activities
Kualifikasi
- High school diploma or equivalent; hospitality certification preferred
- 1-2 years experience in customer service or front office roles
- Proficiency in booking software and MS Office applications
- Excellent communication skills in Bahasa Indonesia and English
- Strong organizational and multitasking abilities
- Friendly, approachable demeanor with problem-solving mindset
- Basic knowledge of padel or racquet sports is advantageous