Deskripsi Pekerjaan
Are you a high-energy professional with a passion for sports and hospitality? Ace Padel Club is looking for a vibrant and organized Front Office Specialist to become the heartbeat of our facility. As the first point of contact, you will be the face of our club, ensuring that every member and guest feels welcomed the moment they step through our doors.
In this role, you won't just be managing bookings; you will be curating an exceptional experience for our community. We are looking for someone who thrives in a fast-paced environment, possesses impeccable communication skills, and has a genuine knack for problem-solving. If you are ready to help us set the gold standard for Padel excellence in Jakarta Barat, we want to meet you.
Tanggung Jawab
- Warmly greet and assist members, guests, and visitors upon arrival.
- Manage court bookings, memberships, and inquiries via phone, email, and in-person.
- Handle POS transactions and accurately manage daily sales reports and financial records.
- Coordinate closely with coaching staff and facility management to ensure smooth club operations.
- Proactively resolve customer issues to ensure a high level of satisfaction and member retention.
- Maintain the cleanliness and professional appearance of the reception and lounge area.
- Assist in organizing club events, tournaments, and promotional activities.
Kualifikasi
- Minimum High School Diploma; Degree in Hospitality or Tourism is a plus.
- 1-2 years of experience in front-of-house, concierge, or high-end customer service roles.
- Excellent verbal and written communication skills in both Indonesian and English.
- Proficient in Microsoft Office and comfortable learning club management software/POS systems.
- Strong interpersonal skills with an outgoing, professional, and helpful demeanor.
- Ability to work flexible hours, including weekends and public holidays as required by club operations.
- Strong organizational skills with the ability to multitask in a busy environment.