Deskripsi Pekerjaan
Philippine Toyoko Inn Inc is seeking dedicated and enthusiastic Front Office Staff to join our dynamic team in Mandaue City, Cebu. As a key member of our hospitality team, you will play a crucial role in delivering exceptional guest experiences and maintaining the high standards that Toyoko Inn is known for worldwide.
In this position, you will be responsible for warmly welcoming guests upon their arrival, efficiently processing check-ins and check-outs, expertly managing reservations through our systems, and promptly addressing guest inquiries and concerns with professionalism and care. You will serve as the primary point of contact for our guests, ensuring their stay is comfortable, convenient, and memorable.
Working closely with other hotel departments, you will collaborate to resolve any guest issues and contribute to overall guest satisfaction. Your attention to detail and proactive approach will help maintain smooth operations at the front desk.
We offer a comprehensive benefits package including health insurance coverage, paid time off, and valuable opportunities for professional development and career advancement. Our supportive, team-oriented culture fosters growth and encourages internal promotion.
Ideal candidates possess excellent interpersonal and communication skills, a friendly and professional demeanor, and the ability to thrive in a fast-paced environment. Previous experience in hospitality or customer service is preferred but not required—we provide thorough training for the right candidates.
If you are passionate about hospitality and delivering outstanding customer service, we encourage you to apply and become part of our growing team in Cebu. Join Philippine Toyoko Inn Inc today and build your career in the dynamic hospitality industry.
Tanggung Jawab
- Greet and welcome guests in a friendly and professional manner
- Process guest check-ins and check-outs efficiently and accurately
- Manage reservations and booking systems with attention to detail
- Address guest inquiries, concerns, and complaints promptly and professionally
- Maintain comprehensive records of guest information and transactions
- Collaborate with hotel departments to ensure seamless guest experiences
- Handle cash transactions and maintain proper documentation
- Assist in training and mentoring new team members
Kualifikasi
- High school diploma or equivalent; hospitality or tourism course is a plus
- Previous experience in customer service, hospitality, or hotel operations is preferred
- Excellent verbal and written communication skills in English and Filipino
- Strong problem-solving abilities and keen attention to detail
- Ability to work in rotating shifts, including weekends and holidays
- Professional demeanor with a neat and presentable appearance
- Basic computer literacy and proficiency in Microsoft Office applications
- Capacity to work under pressure and handle multiple tasks simultaneously