Deskripsi Pekerjaan
Join Asia Green Travel as a Front Office Staff in the breathtaking coastal city of Sandakan, Sabah. As the first point of contact for our valued guests, you'll play a pivotal role in delivering exceptional hospitality experiences while immersed in one of Malaysia's most stunning natural environments. This position offers an unparalleled opportunity to grow your career within a dynamic travel company renowned for its commitment to sustainable tourism practices.
We provide a comprehensive benefits package including professional development programs, competitive compensation, and a supportive work culture that celebrates innovation and excellence. Whether you're assisting international travelers with local excursions or optimizing reservation systems, you'll gain hands-on experience in the heart of Borneo's thriving tourism sector. Our team-oriented environment encourages continuous learning and career advancement within the hospitality industry.
Located near iconic attractions like the Sepilok Orangutan Sanctuary and Kinabatangan River, this role combines professional growth with the chance to work in a destination that captivates visitors worldwide. Asia Green Travel is committed to fostering talent and offering pathways for career progression in the tourism and hospitality sector.
Tanggung Jawab
- Manage guest check-in/check-out procedures and room assignments
- Handle reservation inquiries and maintain accurate booking records
- Process payments and manage financial transactions securely
- Coordinate with housekeeping and maintenance departments for guest requests
- Provide local tourism information and assistance with travel arrangements
- Resolve guest complaints with professionalism and efficiency
- Maintain front desk area cleanliness and organization
- Prepare daily reports and occupancy statistics
Kualifikasi
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1-2 years in front office or customer service role
- Strong communication and interpersonal skills in English and Bahasa Malaysia
- Proficiency with reservation systems and office software
- Exceptional problem-solving and conflict resolution abilities
- Knowledge of Sabah tourism attractions and services
- Ability to work flexible hours including weekends and holidays
- Positive attitude with genuine passion for hospitality industry