Deskripsi Pekerjaan
Are you a people person with a passion for hospitality? The Ambengan Tenten is looking for a dynamic Front Office (FO) Staff to join our team in the beautiful island of Bali. We are seeking a candidate who is not only friendly and communicative but also possesses a professional appearance. In this role, you will be the first point of contact for our guests, setting the tone for their entire stay. If you are ready to provide exceptional service and thrive in a lively resort environment, we want to hear from you.
As part of our hospitality team, you will play a crucial role in ensuring our guests have a memorable experience. We value dedication, a positive attitude, and the ability to work well under pressure. This is an excellent opportunity for someone looking to grow their career in the tourism industry in one of the world's most sought-after travel destinations.
Tanggung Jawab
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage front desk operations, including check-ins, check-outs, and lobby management.
- Handle incoming calls and emails professionally, addressing inquiries and requests promptly.
- Assist guests with information regarding local attractions, transportation, and hotel amenities.
- Maintain accurate guest records and handle complaints or issues with patience and empathy.
- Coordinate with housekeeping and other departments to ensure guest satisfaction.
- Process payments and handle cash transactions with strict accuracy.
Kualifikasi
- High school diploma or equivalent qualification.
- Excellent communication skills in English (Indonesian is a plus).
- Strong interpersonal skills and a friendly, approachable demeanor.
- Professional appearance and grooming standards.
- Basic computer literacy and experience with hotel management software.
- Ability to work flexible hours, including weekends and holidays.
- Previous experience in a hospitality or front office role is highly preferred.