Deskripsi Pekerjaan
Join the vibrant team at Secret Garden Village, a premier destination in the heart of Bali. We are seeking a passionate and service-oriented Front Office Staff to be the face of our establishment. As the first point of contact for our visitors, you will play a crucial role in creating unforgettable guest experiences.
We offer a dynamic working environment where hospitality meets excellence. In this role, you will benefit from continuous professional training, career growth opportunities, and a supportive team culture. If you are energetic, well-spoken, and thrive in a fast-paced tourism environment, we want to hear from you.
At Secret Garden Village, we value dedicated individuals who are committed to delivering world-class service. Whether you are an experienced professional or an enthusiastic newcomer, we provide the tools and guidance to help you succeed in the competitive Bali hospitality industry.
Tanggung Jawab
- Greet and welcome guests with a warm, professional, and friendly demeanor.
- Manage guest inquiries, provide information about our services, and resolve concerns effectively.
- Coordinate check-in and check-out processes efficiently to ensure guest satisfaction.
- Maintain an organized and welcoming reception area at all times.
- Handle incoming calls, messages, and emails with accuracy and professionalism.
- Collaborate with other departments to ensure seamless service delivery.
- Maintain accurate records of guest arrivals, bookings, and site visit logs.
Kualifikasi
- Minimum High School Diploma or equivalent; Diploma in Hospitality or Tourism is a plus.
- Previous experience in Front Office, Guest Relations, or Customer Service is highly preferred.
- Excellent communication skills in Bahasa Indonesia and proficiency in English.
- Strong interpersonal skills with a patient and helpful attitude.
- Well-groomed, professional appearance, and positive body language.
- Ability to work in shifts, including weekends and public holidays.
- Basic computer literacy and comfort using office software/booking systems.
- Residing in or willing to relocate to the Badung area.