Deskripsi Pekerjaan
Are you a hospitality enthusiast with a passion for delivering world-class service? The Keranjang, a premier destination in the heart of Kuta, Bali, is looking for a vibrant and professional Front Office Staff to join our growing team. As the first point of contact for our visitors, you will play a pivotal role in creating a memorable, seamless, and welcoming atmosphere that defines our brand.
In this role, you will be the face of The Keranjang, managing guest interactions with warmth, professionalism, and efficiency. We are seeking someone who thrives in a fast-paced environment and possesses excellent communication skills to handle inquiries, administrative tasks, and service coordination. If you are organized, customer-focused, and eager to grow your career in one of Bali's most iconic locations, we want to meet you!
Tanggung Jawab
- Welcome and register guests with a friendly, professional demeanor.
- Provide comprehensive information regarding facilities, services, and local attractions to enhance the guest experience.
- Manage administrative duties, including scheduling, documentation, and reporting.
- Handle incoming communications via phone, email, and social media platforms efficiently.
- Coordinate with internal departments to ensure seamless service delivery and problem resolution.
- Monitor and maintain the cleanliness and orderliness of the front office area.
- Assist in managing guest feedback and ensuring timely follow-up to maintain high satisfaction levels.
Kualifikasi
- Minimum High School Diploma (SMA/SMK) or Diploma/Degree in Hospitality Management/Tourism is preferred.
- Previous experience in a customer service or front office role is highly advantageous.
- Strong interpersonal skills with a warm and energetic personality.
- Proficiency in both Bahasa Indonesia and English (verbal and written).
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Must be tech-savvy with experience in basic office software (Microsoft Office, Email, etc.).
- Professional appearance and a commitment to maintaining service excellence.
- Ability to work in shifts, including weekends and public holidays.