Deskripsi Pekerjaan
Join our patient-centered team at PT Primecare Hospital Group as a Front Office Staff, where you'll serve as the welcoming face of our healthcare facility. This critical role requires exceptional interpersonal skills to manage patient registration efficiently while maintaining a compassionate and professional demeanor. You'll handle administrative tasks including appointment scheduling, insurance verification, and medical record management, ensuring seamless patient flow across all departments. The ideal candidate thrives in fast-paced environments, demonstrates strong problem-solving abilities, and consistently delivers outstanding customer service. This position offers an opportunity to contribute significantly to our patients' first impressions and overall healthcare experience while developing valuable administrative expertise in a medical setting.
Tanggung Jawab
- Manage patient registration and check-in processes with accuracy and efficiency
- Schedule and coordinate patient appointments across multiple departments
- Verify insurance coverage and assist with billing inquiries
- Maintain organized patient records and confidential documentation
- Coordinate with clinical staff to optimize patient flow and reduce wait times
- Handle incoming calls and direct inquiries to appropriate personnel
- Assist with administrative tasks including data entry and filing
Kualifikasi
- High school diploma or equivalent; healthcare certification preferred
- 1+ years of customer service or administrative experience
- Proficiency in office software (MS Office, hospital management systems)
- Strong verbal and written communication skills in Bahasa Indonesia
- Ability to multitask and prioritize in high-pressure situations
- Attention to detail with excellent organizational skills
- Professional appearance and courteous demeanor