Deskripsi Pekerjaan
Join our boutique resort in the heart of Ubud and become the face of exceptional guest experiences. As a Front Office Staff member, you'll be the first point of contact for discerning travelers seeking authentic Balinese hospitality. We offer competitive compensation, comprehensive training programs, and a collaborative work environment that values creativity and cultural sensitivity. Our resort combines modern luxury with traditional Balinese charm, creating a unique workplace where your interpersonal skills directly contribute to guest satisfaction. Enjoy the opportunity to work in one of Indonesia's most sought-after destinations while growing professionally in a supportive team atmosphere.
Tanggung Jawab
- Manage guest check-in/check-out procedures efficiently
- Handle reservation inquiries and room availability management
- Coordinate with housekeeping and maintenance departments
- Resolve guest complaints with proactive solutions
- Process payments and maintain accurate financial records
- Assist with concierge services and local recommendations
- Operate PMS (Property Management System) software
- Uphold resort standards for cleanliness and presentation
Kualifikasi
- Minimum 1 year front office experience in hospitality
- Proficiency in English and Bahasa Indonesia
- Exceptional customer service orientation
- Strong problem-solving and multitasking abilities
- Familiarity with PMS systems (e.g., Opera, Fidelio)
- Positive attitude with cultural awareness
- Ability to work flexible shifts including weekends
- Attention to detail and organizational skills