Deskripsi Pekerjaan
Join our team at LMWS - Isla Indah Retreat as a Front Office Staff and become the welcoming face of our beautiful retreat in Klungkung, Bali. We're seeking a friendly, professional individual to provide exceptional guest experiences while managing front desk operations with precision and care.
As a Front Office Staff member, you'll be the first point of contact for our guests, ensuring they receive a warm welcome and seamless check-in/check-out process. Your role is crucial in maintaining our reputation for outstanding hospitality and creating memorable experiences for visitors to Bali.
We welcome candidates with diverse backgrounds, including those who have previously worked as waiters or waitresses, as we value transferable skills in customer service and guest interaction. If you're passionate about hospitality, have excellent communication skills, and thrive in a dynamic environment, we encourage you to apply.
At LMWS - Isla Indah Retreat, we offer a supportive work culture, competitive compensation, and the opportunity to grow your career in the beautiful setting of Bali. Join us in creating unforgettable experiences for our guests while advancing your professional journey in the hospitality industry.
Tanggung Jawab
- Manage front desk operations including check-in/check-out procedures for guests
- Respond to guest inquiries and provide information about local attractions and services
- Handle reservations and booking management efficiently
- Maintain accurate guest records and ensure data security
- Coordinate with housekeeping and other departments to ensure guest satisfaction
- Process payments and manage cash handling procedures
- Address guest concerns promptly and professionally
- Assist with basic administrative tasks as needed
Kualifikasi
- Previous experience in front desk, reception, or customer service roles preferred
- Experience as a waiter/waitress is welcome and valued
- Excellent communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Proficiency in basic computer applications and reservation systems
- Ability to work flexible hours, including weekends and holidays
- Problem-solving skills and ability to remain calm under pressure
- Positive attitude and commitment to providing exceptional service