Deskripsi Pekerjaan
Join our team at MDA Restaurants as a Front Office Staff and be the first point of contact for our valued guests! We are seeking a friendly, professional, and detail-oriented individual to provide exceptional customer service and ensure a seamless dining experience from arrival to departure. As a key member of our front office team, you will play a vital role in creating a positive first impression and maintaining the high standards of service that MDA Restaurants is known for.
Our ideal candidate is passionate about hospitality, possesses excellent communication skills, and thrives in a fast-paced environment. You will be responsible for greeting guests, managing reservations, handling payments, and coordinating with other departments to ensure smooth operations. This is an excellent opportunity to grow your career in the dynamic hospitality industry while working in the beautiful location of Bali.
Tanggung Jawab
- Greet and welcome guests with a warm, professional demeanor
- Manage restaurant reservations and seating arrangements
- Handle guest inquiries and provide information about menu, promotions, and services
- Process payments accurately and efficiently using POS systems
- Coordinate with kitchen and service staff to ensure timely service
- Maintain cleanliness and organization of the front desk area
- Address guest concerns and resolve issues promptly to ensure satisfaction
- Assist with opening and closing duties as assigned
Kualifikasi
- Previous experience in front office or customer service role preferred
- Excellent communication and interpersonal skills
- Proficiency in using reservation systems and POS software
- Strong attention to detail and organizational abilities
- Ability to multitask and work efficiently in a fast-paced environment
- Positive attitude and commitment to exceptional customer service
- Basic knowledge of hospitality industry standards
- Ability to work flexible hours including evenings, weekends, and holidays