Deskripsi Pekerjaan
Are you a passionate hospitality professional with a flair for exceptional customer service? Ateja Tritunggal is seeking a dedicated Front Office Staff member to join our dynamic team in Kabupaten Bandung. As the first point of contact for our valued guests, you will play a pivotal role in shaping the professional image of our company. We are looking for an individual who thrives in a fast-paced environment, possesses excellent communication skills, and is committed to delivering a seamless guest experience.
At Ateja Tritunggal, we believe that our employees are our greatest asset. We provide a supportive work environment that fosters career growth, professional development, and long-term stability. If you are detail-oriented, friendly, and ready to take the next step in your hospitality career, we invite you to apply today.
Tanggung Jawab
- Serve as the primary point of contact for guests and visitors, ensuring a warm and professional welcome.
- Manage the front desk operations, including inquiry handling, guest registration, and appointment scheduling.
- Maintain high standards of office presentation and guest area cleanliness.
- Coordinate with internal departments to ensure seamless service delivery and guest satisfaction.
- Handle incoming calls, emails, and correspondence with professionalism and accuracy.
- Assist in administrative tasks and record-keeping to ensure efficient daily operations.
- Resolve guest queries or complaints promptly and escalate complex issues to management when necessary.
Kualifikasi
- Minimum of a high school diploma or vocational degree in Hospitality, Tourism, or a related field.
- Proven experience in a customer service or front office role is highly preferred.
- Excellent verbal and written communication skills in Indonesian; proficiency in English is a significant advantage.
- Strong interpersonal skills with a friendly, professional, and helpful demeanor.
- Proficiency in Microsoft Office Suite (Word, Excel) and standard office equipment.
- Ability to multitask, prioritize responsibilities, and work effectively under pressure.
- Well-groomed appearance and a strong commitment to maintaining brand standards.